Managing Director, Barbados and Eastern Caribbean for CGM Gallagher Insurance Brokers, Scott Stollmeyer said Caribbean hoteliers should plan now for an increase in insurance premiums anticipated to range from 10 to 40 percent following two Category 5 hurricanes, which struck several destinations in the region in September, during a Caribbean Hotel and Tourism Association (CHTA) webinar earlier this month entitled ‘Hotel Property Insurance After the Storms.’
Stollmeyer and panelists advised that now is the time to review coverage to ensure it is adequate against possible future damages, and without compromising coverage, to look at ways to minimize the expected premium increases.
He said that during the past eight years the Caribbean has enjoyed reduced insurance rates but that would now change. He said following the hurricanes, insurance companies have begun reaching out to their clients informing them of the increases that will occur in their next renewal cycle for inland and beach properties. He noted, this would lead to a “hardening” market: “We are going to be in for some challenging times in the next few years.”
According to CHTA, the increases will affect the entire region, not only those islands that were struck by the hurricanes. “The Caribbean is … lumped into one general region … it’s where the reinsurance markets are looking at the Caribbean as a general region — everybody is going to be impacted,” Stollmeyer said.
“It pays to know your policy well before a disaster strikes. First, making sure you’re adequately insured, understanding what’s covered and what’s not, and keeping good records are fundamentals which hoteliers should adhere to,” said Stanley Smith, certified public accountant and licensed adjuster with Smith Orloff & Associates, who advised hotel owners and managers to be proactive and be their own advocates when handling insurance claims.
Smith provided examples of the claims process and how, because of inadequate planning or not fully understanding their policy, many hoteliers fail to fully recover insurable losses through their claim. He advised that retaining your own advocate or adjuster can assist with facilitating a claim.
Magnus Alnebeck, general manager of Pelican Bay Hotel, Grand Bahama Island, advised hoteliers that before a storm, checklists must be made and photos taken of everything. After the storm, staff must get a grasp of the state the property is in, taking photos of any damage, and managers should ensure that their staff is looked after, as they are the most valuable asset.
According to the release, Alnebeck said, “What we have found is that the quicker you can manage to create some sense of normality, or as we call it ‘the new normal,’ you get people into their routines and it will make the process of getting back quicker.”
Hoteliers are advised not to wait until the insurance company visits to start repairing the property but to ensure they document any repair work they have done. He also recommended that hoteliers, who usually have a lot on their plate after a storm, should delegate an individual to be responsible for insurance claims, according to the release.